Frequently Asked Questions

How long will my order take to arrive?

Orders typically arrive within 7–12 business days after being dispatched. Please allow 1–2 business days for your order to be processed and dispatched.

Do you ship internationally?

Yes! We offer international shipping. Delivery times may vary depending on your location and local customs processing.

Will I receive tracking information?

Yes. Once your order has been dispatched, you'll receive a shipping confirmation with tracking information when available.

How long does processing take?

Orders are typically processed and dispatched within 1–2 business days.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. Once an order has been processed or dispatched, we may be unable to make changes.

What if my package is delayed?

Occasionally, shipping can take longer than expected due to carrier delays, customs, holidays, or other circumstances outside our control. If your order hasn't arrived within the expected timeframe, contact our support team and we'll be happy to help.

Do I have to pay customs or import fees?

For international orders, your country may charge customs duties, taxes, or other fees. These charges are the customer's responsibility unless otherwise stated at checkout.

What if I entered the wrong shipping address?

Please contact us immediately if you notice an incorrect address. We will do our best to update it before your order is dispatched. Once an order has shipped, we may not be able to change the delivery address.

How can I contact you?

If you have any questions about your order or our products, please contact our customer support team. We'll be happy to assist you.